The Role of The Front Office

A credentials plan is most effective when all employees participate in the hotel s security efforts. campaign office module play a paticularly important role. bet desk ingredient, door attendants, bellpersons, and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. amusing activities or circumstances involving a leaf node or visitor should be reported to the hotel s security department or a designated staff member. Several procedures forepart desk agents should use to protect guests and property have already been mentioned.For example, front desk agents should never give keys, way of life numbers, messages, or mail to anyone requesting them without counterbalance requiring appropriate identification. Similiarly, the front desk agent should not announce an arriving guest s means number. Guest s may be further proteceted if the front office prohibits staff members frrom providing guest information to societys or visitors. Gene rally, front desk agent should not mention guest room numbers. People calling guest s at the hotel should be directly assorted to the appropriate guestroom without existence informed of the room number.Conversely, someone asking for a specific room number over the telephone should never be connected until the caller identifies whom he or she is calling and the hotel employee verifies the identity of the person in the room requested. A person inquiring at the front desk about a guest may be asked to use the house phones so that they connect only to the hotel operator. The caller can then be properly screened to permitadditional security. Front office staff may besides inform guest s of personal precautions they may take.For example, front desk agents may suggest that guests hide and strong any valuables left in their cars. Bellpersons accompanying the guest to a room generally provide instructions on the operation of in-room equipment. The bellpersons may also review any decals or notices in the room relating to guest security. This should perpetually include emergency evacuation paths and procedures. The front office may provide the guests with flyers containing safety tips, such as the example shown in exhibit 6. 5.