Measuring Customer Satisfaction Essay Example | Topics and Well Written Essays - 1000 words

Measuring Customer Satisfaction - Essay Example conduct to improved sales but has also led to increased customer satisfaction that intern leads to customer retention hence giving such businesses emulous advantage over others. On this basis, this essay will discuss the best practices used to measure customer satisfaction and further evaluate the current practices select by Union Pay Organization.To start with, measurement of customer satisfaction has several benefits to businesses. Measurement of customer satisfaction can be defined as a process in which businesses atomic number 18 able to gauge the quality of their processes as well as that of their products and serve from customer feedback or other indirect means (Hayes, 2008). As a result of these measurements, businesses can be able to implement and evaluate various processes in their main objectives. For instance, through the customer feedback, businesses are able to gauge themselves against competitors and identify effectiv e strategies that can place give them competitive advantage in the market (Grigoroudis & Siskos, 2010). Further, measurement of customer satisfaction helps to give way changes in tastes and preferences by customers that can be used in developing products and services in order to retain existing customers and also attract unfermented section of customers by factoring their preferences in business products or services.On the other hand, several customer measurement practices have been identified to work in various business sectors. To start with, transactional surveys have been widely used to gather information about customer satisfaction. This kind of approach is simple because it provides immediate feedback in short after customer encounter (California Employers Association, n.d). Data collected through transactional survey may be regarded as qualitative because the kinds of responses obtained mainly include impressions of customers to general services and products relating to a p articular business. Transactional surveys have advantages that can help